Business leaders who maintain that emotions are best kept out of the work environment do so at their organization's peril. Bestselling author Daniel Goleman's theories on emotional intelligence (EI) have radically altered common understanding of what "being smart" entails, and in Primal Leadership, he and his coauthors present the case for cultivating emotionally intelligent leaders. Since the actions of the leader apparently account for up to 70 percent of employees' perception of the climate of their organization, Goleman and his team emphasize the importance of developing what they term "resonant leadership." Focusing on the four domains of emotional intelligence--self-awareness, self-management, social awareness, and relationship management--they explore what contributes to and detracts from resonant leadership, and how the development of these four EI competencies spawns different leadership styles. The best leaders maintain a style repertoire, switching easily between "visionary," "coaching," "affiliative," and "democratic," and making rare use of less effective "pace-setting" and "commanding" styles. The authors' discussion of these methods is informed by research on the workplace climates engendered by the leadership styles of more than 3,870 executives. Indeed, the experiences of leaders in a wide range of work environments lend real-life examples to much of the advice Goleman et al. offer, from developing the motivation to change and creating an improvement plan based on learning rather than performance outcomes, to experimenting with new behaviors and nurturing supportive relationships that encourage change and growth. The book's final section takes the personal process of developing resonant leadership and applies it to the entire organizational culture. --S. Ketchum

National Bestseller Available in Paperback

Drawing from decades of research within world-class organizations, the authors show that great leaders-whether CEOs or managers, coaches or politicians-excel not just through skill and smarts, but by connecting with others using Emotional Intelligence competencies like empathy and self-awareness. The best leaders, they show, have "resonance"-a powerful ability to drive emotions in a positive direction to get results-and can fluidly interchange among a variety of leadership styles as the situation demands. Groundbreaking and timely, this book reveals the new requirements of successful leadership.

The best book I've ever purchased and it was in excellent shape and arrived sooner than expected.

This book is awsome !!!! I have been a retail manager for over 12 years and this book was the best thing I ever found. I always new leading people emotionaly was a much better way of managing them and getting the best out of my employees but this book really brought it home and helped me focus on how to do it properly so as not to seem week or get walked on. It also showed me how to teach other managers to do the same. I recommend this book to all my manager trainies.

"Leaders have always played a primordial emotional role [...] Quite simply, in any human group the leader has maximal power to sway everyone's emotions" (5).

Daniel Goleman, author of the bestseller Emotional Intelligence, explores the power of EQ in leadership and shows how we can apply these proven principles to "excel not just through skill and smarts, but by connecting with others" (Cover). Studies of star performers have shown that 85% of the difference in success is attributed to emotional intelligence factors rather than cognitive abilities like IQ or technical abilities. In today's competitive world, the art of relationships is more indispensable than ever.

Great book! Can be used to take an assessment of yourself inside and outside of the business world. A must read.

This is the first time I have purchased a CD (audio book). I am doing an MBA and the reading is overwhelming. I felt this would be a break from reading to listening to the book.
Well, what a great choice. This book is an excellent book and the medium for delivery even greater.
I play it over and over again, I have shared it with friends (all are buying theirs)
Very impressive structure and research in this CD book. Goldman proves again that clear sight into people and management of people (including yourself).