The premise of this user-friendly handbook is that "Customer Loyalty is the crowning achievement in any business." It will help you "raise the bar" for service excellence among your external and your internal customers. You will learn the secrets of "Customer Astonishment" and how to: (a) Solve customer problems faster with less stress, (b) strengthen the spirit of ownership among your associates, (c) become "customer need focused" in everything you do, (e) demonstrate "value added" at each step of your process, and generally increase your "SUCCESS with PEOPLE in BUSINESS."