This pocket guide will teach you the skills required to effectively manage a diverse workplace-not because it's the "right thing to do" or your organization requires it, but because it is good for business. Gain diversity awareness, tools, knowledge and techniques necessary to lift morale, improve processes, bring access to new segments of the marketplace, enhance productivity and improve your bottom line. The book contains workplace applications for weaving diversity into recruitment and selection, employee retention and development, team building, customer service, market share improvement-through your organization. Whether you're ready to launch a new diversity initiative, build a diverse work team or plan a new and innovative product launch, this pocket guide will be an invaluable tool for developing managers and leaders.