Written for courses such as Communication and Conflict, Interpersonal Conflict, Conflict Management, Conflict and Negotiation, and Conflict in Personal Relationships, this textbook examines the central principles of effective conflict management in a wide variety of contexts--from romantic relationships to the workplace. Its combination of up-to-date research and examples gives students a theoretical as well as a practical foundation in conflict management.

book came just as the description said. It was in great condition and the price was right. Thanks.

Well written, easy to follow. Some very good theories here. I would recommend this book as it will help in your professional and personal life.

I purchased this book for a communication class that I took this summer. The information in the book was good but it is written like a medical journal and put me to sleep. It took me a long time to get through the material. If you have a hard time concentrating and staying awake while reading, good luck to you.

My students like this book, and so do I. I particularly like the concrete planning strategies, which can be helpful to anyone struggling to manage conflict. This book is one that I use to teach, but it changes my own behaviors along the way.

This book is for anyone wanting to know how to communicate in a more effective manner with a loved one or a friend. The book gives the reader various scenerarios and lays the ground work for the evolution of your being. It is very easy to read. It is not boring. The authors have done a good job by writing this book.